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The night of your captioned performance

The most important tip we could give you for the captioned show (and any accessible show) is to be there!

Whether it’s you, another access person or an usher, having a regular, familiar face at accessible shows helps deaf and hard of hearing patrons to build a stronger relationship with your venue.

Once you’ve introduced yourself to the patrons, they’ll know you are the person to come to with feedback, questions or advice. You’ll be the responsible ‘face’ of access for your venue, which is a massive advantage. It gives you the chance to know exactly what your patrons want – because you know them.

It’s really important to let everyone know that the captioned performance is taking place. Put posters up in the box office area, and outside the auditorium, informing people about the captioned show and who it is for.

Your poster could read:

‘Tonight’s performance of King Lear will be captioned. Captioning gives access to the play for deaf, deafened and hard of hearing people.’

If your venue has unreserved seating, you will need to reserve seats in a good area to see the captions, bearing in mind that you may have one or two extra visitors for the captioning who haven’t declared themselves to box office!

When the captioned unit is set up, you should go and have a look at it and make sure there are no problems with visibility from the seats caption users will sit in. This is your last chance to get things ready for the show.

Once everyone is in their seat, make sure they are happy and can see the unit clearly. Then it’s time for the show.


Now go to: After-show feedback