Booking and checking your equipment

You may have your own captioning equipment, in which case it may need to be checked if it hasn’t been used for some time.

If you don’t have your own equipment in house, it should be booked so that it arrives with you the day before the performance. The technicians should then check on arrival that the equipment is complete and in working order. If they can’t check it until the day of the performance and they find there is a problem then it’s often too late to resolve it.

The technical team should check:

  • That they can log into the laptop
  • That the power light on the unit lights up when it’s plugged in
  • That they can establish communication between the caption unit and the laptop
  • That they have the small interface unit
  • That they have all the necessary rigging equipment for the unit
  • That all the LEDs are working – they should send the test message to the unit three times (to fill the unit with text) to check this

They should also ensure that they can connect the caption unit to the position where the captioner is delivering the captions from.

The captioner needs to have a clear view of both the stage and the caption unit, as well as clear audio of the live performance. For this reason they’re often placed at the back of the auditorium or in the lighting or sound box.

Stagetext can offer training to technicians. Please contact if you would like to know more about this.

Now go to: Reserving tickets with box office