The access point of contact
Planning your first audio described show will require the support of many departments at your venue – whether it’s the technical team organising the delivery and setting up of equipment or an usher learning to guide blind or partially sighted people around your venue.
Ideally, you want everyone in your venue to become a mini-expert, full of information about audio description that they can share with patrons, other staff or audio describers. However, there’s also huge value in one person – usually the access co-ordinator or officer – being a designated point of contact for access at your venue.
Put simply, having a name they can contact helps blind or partially sighted patrons feel that they are contacting a real person (rather than a generic contact). It gives them someone they can ask for when they phone or come to your venue and it makes it clear that someone is taking responsibility for access.
Being the designated contact also means that other staff in your venue will know who to come to with any questions, and will copy you in on access matters so you’re aware of everything that’s going on.
Even at this early stage, be sure to add your name and contact details if you are the access co-ordinator, to your venue’s website.